Terms of Service

The 411 - Terms of service

Please thoroughly read through my
Policies and etiquette below

Studio Policies + Etiquette
By calling or scheduling your appointment online, you are indicating that you understand and accept these terms and conditions stated in the Studio Policies.

Arrival Time

• Please arrive 5-10 minutes early before your scheduled appointment, this will provide time to use the restroom, allowing you to check-in and discuss goals for the session. If you do arrive late, do not expect to receive your full allotted appointment time.

• New guests will be asked to complete a HIPPA-compliant confidential health questionnaire, which will be emailed to you prior to your initial phone consult. You may be asked to update your information on a regular basis. All information collected is intended with your well-being in mind, this information is not shared with any third parties, and will only be released with your permission.

Late Arrival Policy
Your appointment time is as important to me as it is to you. In an effort to ensure that each Gettys Muscle Therapy client, I endeavor to stick to a strict schedule. I understand that life happens, however, treatments will require an abbreviation or rescheduling if you arrive late. Treatment will end on time to ensure the next client is not delayed, and the full price of your treatment will be charged. Late arrival may result in a shortened treatment time to ensure that the next guest is not delayed. 

Appointment Reminders
Ultimately it is your responsibility to remember your appointment time, however, Gettys Muscle Therapy will provide 2 courtesy reminders, 48 and 24 hours prior to your scheduled appointment via email or text message, based on your preference (standard scheduling preference will include both a text message and email).

Cancellation and Refund Policies

• Your appointments are very important to me and are reserved especially for you. I understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In my desire to be effective and fair to all of my clients, and out of consideration for their time and mine, I have adopted the following policies... Should you need to cancel or reschedule your appointment, I respectfully request at least 48-hour notice. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and other clients miss the opportunity to receive services.

• My Online Booking System sends out 2 reminders, 48 and 24 hours in advance. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee. Because services are reserved for you exclusively, a cancellation fee will apply. In the event that I do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card or alternatively, billed out to you.

• Notification given at least 48 hours prior to your appointment will receive no charges.

• Notification given less than 24 hours prior to appointment time will result in a 50% charge for the service booked.

• Failure to no-show your appointment will result in a 97% charge of the reserved service amount. If you arrive more than 15 minutes late for your appointment it is considered a no-show and you will be charged the cancellation fee.

• Please note that chargebacks on credit cards for late notice cancellations fees will result in the refusal of future services at Gettys Muscle Therapy.

Last Minute Exceptions
Please cancel if you feel you are getting a cold, or are already sick. You can be contagious (even in the beginning stages of a cold). I want to be considerate of my other clients by not passing along a cold to them or canceling their appointments because I caught your cold. Additionally, a massage when you're sick can spread the illness more efficiently. Don't make yourself worse!
 
Parking
Gettys Muscle Therapy is located at 412 S. Pacific Coast Hwy. Ste. 102. Redondo Beach, CA 90277. My studio building is located on PCH between Ruby St. and Pearl St. Parking is available in the back of the building, along with lots of street parking surrounding the studio.

Cell Phone Policy
Please silence your phone while in the studio. My suite is a shared space with other practitioners. Please be respectful of other clients’ treatments and avoid texting, talking, or other loud distractions that can negatively impact their treatment, as well as your own.

Payment Policy
Gettys Muscle Therapy accepts cash, and all major credit cards via Square/Venmo/ Apple Pay. Checks are accepted by long-standing “Loyalty” clients. Prices are subject to change without prior notice.

Gratuities
Although tipping is appreciated, it is entirely optional.

Gift Cards & Online Certificates
Gift cards are non-refundable and are not redeemable for cash. All gift cards must be mentioned prior to scheduling your appointment. Gift cards must be presented at your appointment. Gift cards may only be used on services. Gift cards are not applicable for product purchases.  

Privacy Policy

• I respect the privacy of my clients and will not release any client information to third parties. I never trade, sell, rent, or share addresses or any other personal information with anyone. Any information obtained is used to process your purchase or maintain your client file only.

• Email and physical address are used solely for the purpose of communication between Gettys Muscle Therapy and clients. I respect your time and attention by carefully controlling the frequency of digital communication. If you would prefer to cease receiving mail or email, or to change your expressed interests, simply let me know, and your file will be updated.

Disclaimer / Waiver

• Data contained within this website is for informational use and is not intended to diagnose or treat any medical condition, and should not be considered medical advice. If you are experiencing a medical condition, please seek the advice of your licensed healthcare provider.

• Gettys Muscle Therapy reserves the right to refuse service to anyone, at any time. I require all clients to behave in an appropriate and professional manner at all times.

• Gettys Muscle Therapy reserves the right to cancel appointments at any time, but this will only happen for critical purposes such as a family or medical emergency. Your business is greatly appreciated.